Contact
Send dates, group size and one honest question
One inbox, read by the guides who do the walking. Tell us when you are here, how many of you there are and what you are unsure about, and you will get a real answer rather than a brochure.
The fastest way to reach us is email. We read it between departures, which means you will usually hear back the same afternoon if you write in the morning, and the next day if you write after a night climb.
What to include
- The dates you are on the island and where you are staying, because the drive matters as much as the walk.
- How many people, and the ages of anyone under fifteen.
- Which route you have in mind, or what kind of morning you want, and we will suggest one.
- Anything that changes the plan: knees, a fear of heights, a flight on the same day, no headlamp, no cash.
Where to write
Email is treks at the domain you are reading. Please put the route and the date in the subject line, because that is how the calendar gets sorted. We do not use a booking platform, a chat widget or a call centre, and there is nobody here to answer a phone at 02:00.
If you are already on the island and need to move a departure because the sky is wrong, write in the morning and we will move it. That kind of message gets answered before anything else.
Response times and what happens next
Within a day you get a reply with a route, a start time, a price and the name of the guide who would walk with you. If the weather window on your date is bad, the reply says so, and we will offer the next clear morning rather than take your money and hope.
Nothing is charged until you confirm. We ask for a message back saying yes, and the guide meets you at the pickup point with the entry paperwork already sorted.
Write like you would to a person who is going to be on a mountain with you at one in the morning. It tends to get the most useful answer.